About these terms
These Terms and Conditions apply to use of the Busselton Dental Clinic website. The clinic provides dental services from 69 Duchess Street, Busselton WA 6280. The legal entity and ABN shown on invoices, receipts or treatment documents are the contracting details for clinical services.
Website information only
The content on this website is general information and is not a substitute for personalised dental advice, diagnosis or treatment. Using this website or sending an enquiry does not create a practitioner-patient relationship.
Appointments and urgent care
Appointment requests are subject to confirmation by the clinic. If you have a life-threatening emergency, call 000. For urgent dental concerns, contact the clinic or an appropriate urgent-care service.
Cancellations, rescheduling and late arrivals
Please contact the clinic as early as possible if you need to cancel or change an appointment. Any cancellation or non-attendance fee will apply only where the amount and relevant conditions were disclosed before booking or in the appointment confirmation. Late arrival may require an appointment to be shortened or rescheduled where there is not enough clinical time to provide care safely.
Fees, estimates and payment
Fees and treatment estimates depend on individual clinical needs and may change if the treatment plan or required services change. Where practicable, material changes will be discussed before treatment proceeds. Payment timing and accepted methods are explained by the clinic before or at the appointment.
Health funds and rebates
Health-fund benefits, preferred-provider arrangements, annual limits, waiting periods and rebates are determined by the patient’s insurer. The clinic cannot guarantee a rebate or final out-of-pocket amount. Patients should confirm their cover directly with their fund.
Treatment information, consent and records
Suitability, risks, likely benefits, alternatives, expected outcomes, recovery, maintenance and costs vary between patients and are discussed after an individual clinical assessment. Patients may ask questions and may withdraw consent before treatment, subject to any care already provided. Clinical records are created and managed in accordance with applicable professional and legal requirements.
Payment plans and third-party providers
Finance, payment-plan and payment-processing services are provided by independent third parties. Eligibility, credit assessment, fees, repayments and other conditions are governed by the provider’s current terms. Patients should review those terms and the total amount payable before applying.
Privacy, cookies and online enquiries
Personal and health information is handled as described in the clinic’s Privacy Policy at https://www.bsndental.com.au/privacy-policy. Please do not use the general website form to send urgent requests or detailed clinical records. This website may use cookies and analytics services.
Third-party services and links
External websites and other third-party services operate under their own terms and privacy practices. Busselton Dental Clinic is not responsible for third-party content or availability.
Complaints and feedback
Questions, feedback or complaints should first be directed to office@bsndental.com.au or (08) 9754 1366 so the clinic can review and respond. This does not limit any right to contact an applicable regulator, health complaints body or consumer protection agency.
Intellectual property and acceptable use
Website text, images, branding and design may not be copied or reused without permission, except where allowed by law. You must not misuse the website, interfere with its operation or attempt unauthorised access.
Liability and consumer rights
To the extent permitted by law, the clinic is not liable for loss arising solely from reliance on general website content or from interruptions to website access. Nothing in these terms excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Changes to these terms
The clinic may update these terms to reflect changes to the website, services or applicable requirements. The current version and effective date will be published on this page. Material changes do not retrospectively remove rights that have already arisen.
Severability
If any part of these terms is found to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Governing law and contact
These terms are governed by the laws of Western Australia. Questions may be sent to office@bsndental.com.au, by calling (08) 9754 1366, or by writing to 69 Duchess Street, Busselton WA 6280.
Effective date: 28 October 2026.